Both are the result
Tell the truth, what the client needs to hear, even if that means having to convince the client to stop doing (or start doing) something they don't want to do, if it is in their best interest. The professional in this area (and this also applies to the manager, management and the company) who knows what he is doing is not concerned about happiness or winning the customer's affection to build loyalty. He knows that this will be a consequence of the results that the client will achieve. Customer success and revenue expansion Ultimately, if your customer, who had all the potential to succeed with your solution, achieves the desired result, they won't leave.We are talking about retention, which is the main contribution of having Customer Bahrain WhatsApp Number Success at the heart of your business, reducing churn, which can become a nightmare if you do not take measures to control it. A customer who won't leave your organization is the first step, not only to keeping them, but also to extending contract time and increasing revenue across your active customer base. Then we can talk about the dreamed upsell or cross-sell. Upsell: it is the increase in plan of what the client already has or change to the same product or service, but in a more “premium” version. Cross-sell: this is when the customer buys something complementary to what you offer, in addition to what they already have.
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Both are the result of good work, not only of consultative sales by the Customer Success professional, but also of close monitoring, indicating when it is time for the client. When I say that these revenue increases come from the client's timing, I mean that they cannot be arbitrary, coming from a need to reach a goal or increase the amount paid by the client. An upsell or cross-sell should be done, again, thinking about the success that can be achieved . If the customer needs a reduction in the plan, therefore in what they pay, to be successful, the Customer Success mindset will make your company offer it. But if the time comes to update the plan, it will be with the same motivation that you will do it.
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