Lticket is there. In this Zendesk

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Lticket is there. In this Zendesk Community Tip , I'll walk you through how to use a special type of custom field (the custom date field) to set up a reminder on a ticket. This tip can be summarized as follows: create a new custom field, let agents fill it out, then send a notification to the agent when the date is reached. But before we begin, here are a few small caveats. This is a date. Not a date and time, just a date. The date in question therefore begins at midnight, and not at the start of your opening hours. Currently,

Yin a trigger, it is not possible to test if a date is equal to "today". We will therefore use the logic “send  Lebanon Phone Number Data me a reminder before” a certain date (but you can very well adapt it to “send me a reminder after”). You can set a reminder on a ticket by following these steps: Create a custom field: Create a ticket field and give it an appropriate name. I called mine “send me a reminder before”. Create an automation to notify the agents of the reminder: We want to check if the reminder date is within the next 1 day (we.



Ecannot set this date to 0 day – I already tried!). Any automation requires an undo condition, otherwise it will repeat every hour. The most obvious solution is to set a blank reminder date, but unfortunately this solution (at the time of writing) does not enable the cancellation condition. So we're going to use a marker. With the rapid evolution of industries, technologies and daily life, organizational change has become an integral part of business life. But change rarely comes with ease. And the larger and more