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Ecommerce customers expect free and fast shippingWe have already discussed how Amazon has set the standard for shipping cost and speed.According to Walker Sands, “With fast and free shipping as a key driver for online and cross-channel purchases for the fifth year in a row, the biggest opportunity for brands and retailers lies with creating more efficiencies in the supply chain.”Here are two things that you should consider:Offering free shipping above a certain threshold (e.g., $50 or $100—whatever makes the math work out in your favor) and promote this perk.Partnering with a third-party logistics (3PL) company that can store your inventory and fulfill the orders.



For example, iloveplum increased their average order value by 97% by Thailand WhatsApp Number partnering with a 3PL company ShipBob, which allowed them to offer free two-day shipping within the US for orders above $40.In short, when it comes to free and fast shipping, you have to make an effort to meet the expectations of your customers.Ecommerce statistics: Returns42% of US online shoppers have returned an item they bought online in the last six months. (Narvar)63% of US online shoppers said that they would not make a purchase if they couldn’t find the return policy.





Narvar)Nearly 70% of US online shoppers said that their most recent return experience was “easy” or “very easy,” and 96% would buy from that retailer again based on that experience. (Narvar)59% of US online shoppers said that they want to receive notifications about the status of their refund. (Narvar)41% of US online shoppers said that they “bracket” at least some online purchases (“bracketing” refers to buying multiple versions of the same item, then returning those that didn’t work).